Resume

Results, accomplishments, and role-by-role impact.

This page is focused on measurable outcomes, scope, and execution across my career. For the broader leadership story behind these results, visit the Experience page.

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At a glance

25+ years of leadership and management experience
17 years in banking leadership and financial services
Director-level operations and people leadership in technology services
Background in growth, team development, customer relationships, and operational improvement

Professional summary

Operations and people leader with experience spanning banking leadership, customer-facing business roles, and technology services operations. Known for improving execution, building teams, strengthening structure, and helping organizations perform more effectively.

Target strengths

Operations leadership and business management
People leadership, coaching, and team development
Process improvement and organizational alignment
Growth, change, and performance-focused execution

Results-focused experience

Selected accomplishments and areas of ownership by role.

Electric Red, Inc. — Director of Operations & Director of People

Charleston, SC • 2019 – 2025

Expanded headcount by roughly 180% while supporting operations growth from 5 to 11 states.
Helped drive revenue growth of more than 150% during tenure.
Increased employee benefits participation from approximately 50% to 85%.
Centralized HR and self-service processes, reducing administrative effort by about 40%.
Led headquarters relocation, including site selection, build-out, and move, on time and under budget.

First Citizens Bank — Vice President & Licensed Financial Sales Manager

Piedmont, SC • 2015 – 2018

Turned around an underperforming branch from 0 of 6 performance metrics to exceeding all 6.
Delivered 911% net profit growth in 2017 over 2016.
Grew loan production 85%, business lending 346%, and wealth revenue 109% year-over-year.
Held full responsibility for branch operations, sales, service, hiring, coaching, and performance management.

The Commercial Bank — Vice President & Branch Manager

Honea Path, SC • 2014 – 2015

Directed flagship branch operations and managed a portfolio exceeding $30M.
Owned lending, collections, profitability, and day-to-day branch leadership responsibilities.
Led staff performance, customer relationships, sales activity, and business development efforts.

SunTrust Bank / SunTrust Mortgage — Licensed Branch Manager & Mortgage Loan Consultant

Anderson / Greenville, SC • 2008 – 2014

Managed branch operations, staff leadership, financial services delivery, and customer relationship development.
Supported mortgage lending and financial guidance tailored to client needs and long-term goals.
Balanced sales, service, compliance, and team performance in a highly regulated environment.

Wachovia — Licensed Financial Specialist

South Carolina • Earlier role

Provided financial planning and investment guidance focused on client goals and relationship growth.
Built trust through consultative service, tailored recommendations, and strong client communication.